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Design Thinking: Getting started with the ultimate Customer Journey

19 November 2018, Frank Koppen, 5 min reading time

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If your company wants to be truly relevant to consumers, you constantly have to base your reasoning on your customer's needs. Design Thinking can be of enormous help with that.

“Are you being Served?” From production to “as a Service” in four steps

4 October 2018, Roland van Heesch, 4 min reading time

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Manufacturing companies can no longer afford to exclusively focus on just making and selling products. To stay relevant, more and more companies are moving towards ‘servitization’.

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Design Thinking: Getting started with the ultimate Customer Journey

19 November 2018, Frank Koppen, 5 min leestijd

If your company wants to be truly relevant to consumers, you constantly have to base your reasoning on your customer's needs. Design Thinking can be of enormous help with that.

Read blogpost
news blog image

“Are you being Served?” From production to “as a Service” in four steps

4 October 2018, 4 min leestijd

Manufacturing companies can no longer afford to exclusively focus on just making and selling products. To stay relevant, more and more companies are moving towards ‘servitization’.

Read blogpost
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Can we do it? Yes we can!

4 October 2018, 3 min leestijd

I’d already said it in my previous blog: I don’t like the 'you ask, we run' sort of projects. I think they’re a thing of the past. Implementing an ERP system and then closing the door behind me after completion, I simply don’t believe in them.

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How Desktop-as-a-Service makes working more fun

1 October 2018, 4 min leestijd

Technology takes us a long way. So far in fact, that we now assume that we can work smoothly anytime and anywhere. And that is exactly what Desktop-as-a-Service (DaaS) offers.

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Desktop-as-a-Service: all your questions answered

13 September 2018, 6 min leestijd

The digital working environment is the operational basis for all (office) employees. It is therefore important that it does what it’s supposed to do and is available at all times. A Desktop-as-a-Service (DaaS) offers such a guarantee.

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Hooray, we’ve gone live!

4 September 2018, 2 min leestijd

Success should be celebrated. It is even recommended by Kotter, who ranked it in 6th place in his 8-step plan for the successful implementation of changes in organisations.

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PIM system: one version of the truth – but who decides on the truth?

3 September 2018, 4 min leestijd

Product Information Management systems (PIM) must provide 'one version of the truth' in terms of commercial, marketing, logistic, functional and technically-related product information.

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Know what a customer costs by creating a 360 degree view

3 September 2018, 4 min leestijd

Bringing in new and loyal customers with effective campaigns via the right channels, while you’re also aware of the exact cost of every new customer. Back this up with data and stay within the available budget.

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Spot the difference: Business Process Monitoring, Chain Monitoring and End-User Experience Monitoring

30 August 2018, 5 min leestijd

What is the difference between Business Process Monitoring and Chain Monitoring, and how End-User Experience Monitoring relates to these two concepts.

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This is how you facilitate innovation

29 August 2018, 4 min leestijd

How can you stimulate innovation in your business? Recently, I joined SAP on a tour of several leading companies in the San Francisco Bay area. Each had their own way of giving direction to innovation.

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