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DDMRP: Speed up your manufacturing proces and significantly reduce your stock in five steps

11 March 2019, Sander Vermeer, 4 min reading time

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Do you predict product demand to optimally align your purchasing, stocks, production and deliveries? This blog will tell you why it is better to focus on the actual demand for your products and how you can respond to customer demand as quickly as possible without holding huge stocks.

Advanced Returns Management: a smooth returns process from inspection to crediting

20 February 2019, Johan Looijmans, 4 min reading time

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For many organisations, processing returns remains a complicated process requiring many administrative actions. This blog post examines the problem areas of returns management.

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How do you live up to your customers’ expectations?

24 November 2017, Jos Klaassen, 4 min leestijd

Internally you might be able to simplify a complicated ordering process, unclear stock information, or minimize price differences in channels by blaming legacy systems or the silos in the organizational structure. But your customers aren’t interested in these arguments. So how do you prevent them switching to other suppliers?

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How do you optimise the customer experience? Be personal

2 October 2017, 4 min leestijd

Your customers expect you to surprise them all the time. How do you handle that? By adjusting your personal approach to every touchpoint in the customer journey. This goes far beyond personalisation.

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Direct-to-Consumer: digital, diversity and data

20 June 2017, 5 min leestijd

In more and more industry sectors, manufacturers and producers are seeing consumers as an interesting direct marketing channel. Increasing sales or margins is not the only reason for the move to D2C.

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Optimise your Master Data Management before entering the IoT era

18 April 2017, 4 min leestijd

Internet of Things (IoT) can and will change business models, increase productivity and even our way of life. But are you ready to exploit the full potential of IoT? I will explain why.

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Customer Engagement: Five important trends

1 February 2017, 6 min leestijd

Every retailer, every wholesale dealer and more often, every manufacturer has to provide engaged customers. How better than to do so than by offering the ultimate omnichannel experience? This goes beyond placing orders and having them delivered. We notice five important trends regarding customer engagement.

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